@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap";
:root{--bg-primary:#0a0b0f;--bg-secondary:#12141c;--bg-card:#161822;--bg-card-hover:#1c1e2e;--bg-input:#1a1c28;--border:#252838;--border-hover:#363a50;--text-primary:#f0f2f8;--text-secondary:#8b8fa8;--text-muted:#565b78;--accent:#6366f1;--accent-hover:#818cf8;--accent-glow:#6366f140;--success:#22c55e;--warning:#f59e0b;--danger:#ef4444;--info:#06b6d4;--radius:12px;--radius-sm:8px;--radius-lg:16px;--shadow:0 4px 24px #0000004d;--shadow-lg:0 8px 40px #0006;--transition:.2s cubic-bezier(.4,0,.2,1);--sidebar-width:260px}*{box-sizing:border-box;margin:0;padding:0}html,body{background:var(--bg-primary);color:var(--text-primary);-webkit-font-smoothing:antialiased;font-family:Inter,-apple-system,sans-serif;line-height:1.6}a{color:inherit;text-decoration:none}button{cursor:pointer;background:0 0;border:none;font-family:inherit}input,textarea,select{font-family:inherit}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--border-hover)}.app-layout{min-height:100vh;display:flex}.sidebar{width:var(--sidebar-width);background:var(--bg-secondary);border-right:1px solid var(--border);z-index:50;transition:transform var(--transition);flex-direction:column;display:flex;position:fixed;top:0;bottom:0;left:0}.sidebar-header{border-bottom:1px solid var(--border);padding:24px 20px}.sidebar-logo{align-items:center;gap:12px;font-size:18px;font-weight:700;display:flex}.sidebar-logo-icon{background:linear-gradient(135deg, var(--accent), #a855f7);border-radius:var(--radius-sm);justify-content:center;align-items:center;width:36px;height:36px;font-size:18px;display:flex}.sidebar-nav{flex-direction:column;flex:1;gap:4px;padding:16px 12px;display:flex}.nav-item{border-radius:var(--radius-sm);color:var(--text-secondary);transition:all var(--transition);align-items:center;gap:12px;padding:10px 14px;font-size:14px;font-weight:500;display:flex}.nav-item:hover{color:var(--text-primary);background:var(--bg-card)}.nav-item.active{color:var(--accent);background:var(--accent-glow)}.nav-icon{opacity:.7;justify-content:center;align-items:center;width:20px;height:20px;display:flex}.nav-item.active .nav-icon{opacity:1}.sidebar-footer{border-top:1px solid var(--border);color:var(--text-muted);padding:16px 20px;font-size:12px}.main-content{margin-left:var(--sidebar-width);flex-direction:column;flex:1;min-height:100vh;display:flex}.content-container{width:100%;max-width:1400px;margin:0 auto}.page-header{border-bottom:1px solid var(--border);background:var(--bg-secondary);z-index:30;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);justify-content:center;align-items:center;gap:16px;padding:24px 32px;display:flex;position:sticky;top:0}.page-header-content{justify-content:space-between;align-items:center;width:100%;max-width:1400px;display:flex}.page-title{font-size:22px;font-weight:700}.page-subtitle{color:var(--text-secondary);margin-top:2px;font-size:13px}.page-body{padding:28px 32px}.card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);transition:border-color var(--transition), box-shadow var(--transition);overflow:hidden}.card:hover{border-color:var(--border-hover)}.card-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:18px 20px;display:flex}.card-title{font-size:15px;font-weight:600}.card-body{padding:20px}.kpi-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;margin-bottom:28px;display:grid}.kpi-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);transition:all var(--transition);padding:20px;position:relative;overflow:hidden}.kpi-card:before{content:"";background:linear-gradient(90deg, var(--accent), #a855f7);opacity:0;height:3px;transition:opacity var(--transition);position:absolute;top:0;left:0;right:0}.kpi-card:hover{box-shadow:var(--shadow);border-color:var(--border-hover);transform:translateY(-2px)}.kpi-card:hover:before{opacity:1}.kpi-label{color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;font-size:12px;font-weight:600}.kpi-value{margin:8px 0 4px;font-size:28px;font-weight:800}.kpi-change{color:var(--success);font-size:12px;font-weight:500}.kpi-change.negative{color:var(--danger)}.kpi-icon{opacity:.3;font-size:24px;position:absolute;top:18px;right:18px}.badge{white-space:nowrap;border-radius:20px;align-items:center;gap:4px;padding:3px 10px;font-size:11px;font-weight:600;display:inline-flex}.data-table{border-collapse:collapse;width:100%}.data-table th{text-align:left;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);border-bottom:1px solid var(--border);padding:12px 16px;font-size:11px;font-weight:600}.data-table td{border-bottom:1px solid var(--border);vertical-align:middle;padding:14px 16px;font-size:13px}.data-table tbody tr{transition:background var(--transition);cursor:pointer}.data-table tbody tr:hover{background:var(--bg-card-hover)}.btn{border-radius:var(--radius-sm);transition:all var(--transition);border:1px solid #0000;align-items:center;gap:8px;padding:8px 16px;font-size:13px;font-weight:600;display:inline-flex}.btn-primary{background:var(--accent);color:#fff}.btn-primary:hover{background:var(--accent-hover);box-shadow:0 0 20px var(--accent-glow)}.btn-secondary{background:var(--bg-card);color:var(--text-primary);border-color:var(--border)}.btn-secondary:hover{border-color:var(--border-hover);background:var(--bg-card-hover)}.btn-danger{color:var(--danger);background:#ef44441f}.btn-danger:hover{background:#ef444433}.btn-success{color:var(--success);background:#22c55e1f}.btn-success:hover{background:#22c55e33}.btn-sm{padding:5px 10px;font-size:12px}.btn-lg{padding:12px 24px;font-size:15px}.btn-icon{border-radius:var(--radius-sm);cursor:pointer;transition:all var(--transition);opacity:.4;background:0 0;border:none;justify-content:center;align-items:center;padding:8px;line-height:1;display:inline-flex}.btn-icon:hover{background:var(--bg-card-hover);opacity:1}.delete-btn:hover{color:var(--danger);background:#ef44441a!important}.input{background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-sm);width:100%;color:var(--text-primary);transition:border-color var(--transition);outline:none;padding:10px 14px;font-size:13px}.input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-glow)}.input::placeholder{color:var(--text-muted)}.select{background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-primary);cursor:pointer;outline:none;padding:8px 12px;font-size:13px}.select:focus{border-color:var(--accent)}.chat-container{flex-direction:column;gap:12px;padding:20px;display:flex}.chat-bubble{border-radius:var(--radius);max-width:80%;padding:12px 16px;font-size:14px;line-height:1.5;animation:.3s fadeInUp;position:relative}.chat-bubble.human{background:linear-gradient(135deg, var(--accent), #7c3aed);color:#fff;border-bottom-right-radius:4px;align-self:flex-end}.chat-bubble.ai{background:var(--bg-card);border:1px solid var(--border);border-bottom-left-radius:4px;align-self:flex-start}.chat-bubble.agent{background:#22c55e1a;border:1px solid #22c55e4d;border-bottom-left-radius:4px;align-self:flex-start}.chat-bubble.system{background:var(--bg-input);color:var(--text-secondary);text-align:center;align-self:center;max-width:60%;font-size:12px}.chat-time{color:var(--text-muted);margin-top:4px;font-size:10px}.chat-bubble.human .chat-time{color:#fff9}.status-dot{border-radius:50%;width:8px;height:8px;margin-right:6px;display:inline-block}.status-dot.active{background:var(--success);animation:2s infinite pulse;box-shadow:0 0 8px #22c55e80}.status-dot.completed{background:var(--accent)}.status-dot.handed_off{background:var(--warning)}.status-dot.archived{background:var(--text-muted)}.grid-2{grid-template-columns:1fr 1fr;gap:20px;display:grid}.grid-3{grid-template-columns:1fr 1fr 1fr;gap:20px;display:grid}.flex-between{justify-content:space-between;align-items:center;display:flex}.flex-gap{align-items:center;gap:12px;display:flex}.mt-20{margin-top:20px}.mb-20{margin-bottom:20px}@keyframes fadeInUp{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}@keyframes slideIn{0%{opacity:0;transform:translate(-10px)}to{opacity:1;transform:translate(0)}}.fade-in{animation:.4s fadeInUp}.empty-state{color:var(--text-muted);flex-direction:column;justify-content:center;align-items:center;padding:60px 20px;display:flex}.empty-state-icon{opacity:.5;margin-bottom:16px;font-size:48px}.empty-state-text{font-size:15px}.search-bar{position:relative}.search-bar .input{padding-left:36px}.search-icon{color:var(--text-muted);font-size:14px;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.filter-bar{flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:20px;display:flex}.convo-detail{grid-template-columns:1fr 340px;height:auto;display:grid;overflow:hidden}.convo-chat{border-right:1px solid var(--border);flex-direction:column;display:flex;overflow:hidden}.convo-chat-messages{flex:1;padding-bottom:40px;overflow-y:auto}.convo-sidebar{background:var(--bg-secondary);height:100%;overflow-y:auto}.convo-sidebar-section{border-bottom:1px solid var(--border);padding:18px 20px}.convo-sidebar-title{text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);margin-bottom:12px;font-size:11px;font-weight:600}.handoff-bar{background:linear-gradient(90deg,#f59e0b1a,#f59e0b0d);border-bottom:1px solid #f59e0b33;justify-content:space-between;align-items:center;padding:12px 20px;font-size:13px;display:flex}.report-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;transition:all var(--transition);padding:24px}.report-card:hover{box-shadow:var(--shadow);border-color:var(--accent);transform:translateY(-2px)}.loader{border:3px solid var(--border);border-top-color:var(--accent);border-radius:50%;width:32px;height:32px;margin:40px auto;animation:.8s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;background:#000000b3;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.modal-content{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);width:100%;max-width:400px;padding:24px;box-shadow:0 20px 40px #0006}.modal-title{margin-bottom:12px;font-size:18px;font-weight:700}.modal-message{color:var(--text-secondary);margin-bottom:24px;font-size:14px;line-height:1.5}.modal-actions{justify-content:flex-end;gap:12px;display:flex}@media (max-width:1024px){.sidebar{transform:translate(-100%)}.sidebar.open{transform:translate(0)}.main-content{margin-left:0}.convo-detail{grid-template-columns:1fr}.kpi-grid{grid-template-columns:repeat(2,1fr)}.grid-2,.grid-3{grid-template-columns:1fr}}@media (max-width:640px){.page-header{padding:16px 20px}.page-body{padding:20px}.kpi-grid{grid-template-columns:1fr}}